Bad service from the driver

Today I decided to take a day off and in the process take my car in for a service since I need to be home when my delivery arrives. To my surprise, the driver calls to say he cannot find my address and asked that I send him my location. I sent him a live one, he called back to request mot to send a live one, I sent another location, he said that takes him to some Surgery. I tried to find out where he was exactly but he said he's new to this area. He asked me how far I was from the BP Garage, I told him I'm about 5 to 10 minutes away he asked to walk up to meet him. When I get to BP I'm being given my parcels, at this I'm buffled because I cannot believe the service that I'm getting right now. I'm walking in the rain to collect my own delivery, wow. The audacity of the drive and his side kick not even being bothered by this. I took a picture of the van with the license plate, the driver blocked his face from a picture being taken. I'm appalled by this service after so many years of buying on TakeALot this is a first of such bad service from your driver.