BAD SERVICE FROM TAKELOT FOR THE SECOND TIME

on the 12 February I ordered a blender from takelot which comes with two bottles a 400ml bottle and a 570ml bottle but instead when I received my order I only received the blender and only a 400ml bottle I than logged a complaint even sent pictures, logged an exchange which was successful the parcel was collected and assessed. today on the 3rd March 2018 I received my blender ( which I was informed will now receive the correct parcel with the relevant bottles) but guess what? I received the same damn parcel with only one bottle AGAIN. I am an unhappy customer I want my problem to be escalated worse part they only communicate via email which takes them forever to respond to your query you cant even call. I am angry and disappointed at this service I want my entire R499 paid into my bank account as in yesterday I do not want an store credit I want it into my account because clearly they are unable to provide the product I respected. take customers for a ride