Bad service from takelot

I have purchached a dog hair clipper at takelot. The clipoer was R1800.00. We have tried to cut our 2 dogs hair with the clipper only to find it is not clipping their hair at all. Tha clipper were useless I immidiately returned the clipper and asked for a refund. An e mail was send back to me frim Abigail V to say the return has been rejected. There was a defect on this clipper and would not have returned it for no reason. Thus is unexecptable and unfair from takelot. I have bought many items from them before and to give me this kind of service is bad.