Bad service from takealot.com

On the 13th I went to pick up my order. When the consultant said I must take my order I realised that it was a wrong order but he kept on insisting that the order was correct. I took out my phone and I showed him what I have bought online and he finally agreed with me about the order being wrong. I asked the consultant how long that was going to take as I came with cab and they charge for waiting time and I couldn't understand why such a big order passed through so many verifications and no one picked up that the order was wrong .Imagine if I had asked someone to else to collect my order. Anyways he took his time to bring back the correct order and what was disgusting about the service delivery is that he didn't even apologise and that cost me a lot because my bill with a cab was over and above my budget. I am so disappointed with the service delivery at takealot.com at least if you acknowledge the mistake that you've made apologise to the customer, don't make me feel like you are doing me a favour for getting me my order. That is my hard earned cash and I expect a good service delivery. Now I ended up paying extra a cab for something that I did not do. So I what like to know what is takealot.com going to do about this. My order no. was ***2