Bad Service from Takealot.com

I have been using Takealot.com to do my shopping for a while now. This time I'm really dissapointed with their service. I have ordered books from them for my studies in January 2020. Among those books were a order for ebooks, which must be downloaded. I have tried when I placed the order, because they say that the books are available immediately. When I went to have a look it said "in progress". Then I thought maybe I'm too quick I will give it some time. Tried again sometime later. Same story sent a email to them for assistance, not that it was any help. It is now almost the end of February 2020, a month and a half have passed, and I still can not access the books, and I need them for my assignments! Then another thing in that same order, I ordered a office chair. When it was received the box seemed open, but I did not think anything of it. Took some time off. Believing that it will be in order. When my husband wanted to build it for me. He discovered that it looks like the chair has been repaired, it is not a brand new chair, although I have paid for one, and whats more is not all the parts are even in the box. I tried to contact them, but there is no contact number or visible email address, to ask for assistance. It is only their accomplishments and a bunch of other useless information, but you just keep going in circles and not getting their contact info. So this time I think I have done my final business with takelot.com, next time I will go to Makro or Dion's, where their customers actually matter to them. I will definitely share this experience that I had with takealot.com far and wide. Their service is below substandard.