Bad Service from Takealot.com

Hi, I am very sad about the service from Takealot. I have bought something on Sunday the 18th Nov 2018 and they promise me to deliver it on Monday 19-11-2018. Then on Monday they called me saying they can't locate my address "remember I have been using this address for long time with them". So Takealot called me to arrange correct address and I gave them correct address on Monday and they promise to deliver on Tuesday. There comes Tuesday whereby I cancelled all my appointments for them, then Tuesday 14:50 they called me to say they still allocate my address and the lady dropped the phone while I am talking. So when I dig further to find out what happened ,I was told that the branch that held my parcel is not servicing the area I provided. So today is Wednesday and no update no nothing I am clueless regarding my parcel. I don't know if they are still delivering it or not. This is very bad service especially if you know you are paying. Do they care about their customer? Does it take many days to deliver 1 parcel from Sandton to Jhb CBD? I hate this situation...