Bad service from Takealot.com

I ordered 3 items on takelot on the 2nd of December. From the start the expected date of delivery was the 9th of December, a Monday which suited me well. For that day I made sure that there will be someone between 8 and 5 to receive the parcels. Ons Sunday afternoon at around 15h30 I got a call from a Jimmy from Takealot. He said he is at the delivery address and no one answers the door.

I was away for the whole day (out of town) and surely didn't expect a delivery on a Sunday afternoon! He promised then it will be delivered by the next day.

Now 2 days later, I'm still waiting. Tried to send an e-mail, but there is no e-mail address where one can contact them at all. I looked for a telephone number, but also no number to dial.

On the order on the App I saw yesterday late the delivery was rescheduled for today (11/12) between 8 and 5. From 15h00 I had to wait, had urgent things to be done but had to come home to dit and wait for takealot. It is now 17h00 already and no sign of them. Tomorrow I won't be able to wait on them the whole day and still no call or explanation.

I'm therefore not satisfied at all with this company's service and the way the customer has no option or means to communicate with them regarding a delivery.

W Keulder