Bad service from TAKEALOT - UNACCEPTABLE

I am a loyal customer of takealot and have enjoyed there service until now.<br> I recently bought a twisp from [URL Removed] and delivery was speedy as usual, I then realised that the mouth piece was leaking fluid and the unit became extremely hot, I thought this might be the way the product works and accepted it. A few days later it stopped charging and I let it charge for days on end and nothing worked. I am a smoker so this is very frustrating as I used the twisp as a smoke replacement. I contacted Takealot, who said I should go online to do a return, which I did. The next afternoon, the product was picked up and I asked when I would get my new product, the response was later today or tomorrow. Today I called in because I can normally track my product, but I couldn't see anything I was then notified by Ronelle De Jager that I must wait up to 5 days, I said that this is unacceptable and want to speak to the complaints department and she rep**** there is none. I then spoke to her manager Leanne Petersen who told me this is the policy and I must wait. I think it is unacceptable that it is all smiles at purchase time and when there is a problem, your are ignored.