Bad service from Takealot, account hacking.

On Friday 22 Dec 2024 I suddenly couldn't access my Takealot account and because the customer service centre only operates Monday to Friday, I phoned at 8am on Monday morning to report. I was told they would escalate. I phoned 3 times on Monday and was told the same thing. On Tuesday at 8am I phoned again only to be told by another agent that my original order had been cancelled on Friday and new items were ordered and delivered to a different address (someone I don't even know) and the worse thing is, it was delivered on Tuesday, after I had already alerted Takealot that there was possible hacking on my account. I have phoned every day now and keep get given the same story, it has been escalated. My order was for R1912 and now I am minus the money and items that I ordered. The order that was changed has the altered address and contact number of the person who signed for it, surely if Takealot had of taken my complaint seriously on the Monday, they should not have delivered on the Tuesday. I find this totally unacceptable. I want my money back and I will never be ordering on Takealot again as there website is obviously unsafe.