Bad Service from Takealot

On Monday 1 August 2022 my wife was expecting 15 piece stainless steel pots to be delivered to our address as per order number ***, that order was made on Saturday 30 July 2022, on Monday in the afternoon when she checked her app there was a note that said there was no one home and both me and her we were invthe house, that was on the message of 1 August 2022, today at 15:40 there was a message that she did nit have money to pay, the driver did not come, today at 08:17 i spoke to Luke at Takealot call center and he said the parcel will be delivered inn15 minutes, i then called at 10:07 and i spoke to Bevan he told me the driver is a Highlands North and there was no one. The parcel still was not delivered, i then called at 16:22 after i saw that on the take alot app delivery schedule stating that my wife did not have money to pay the parcel, i spoke to Kirsty at 16:22 I told her they are rendering a very poor service.