Bad service from Takealot

The last few weeks I experienced really bad service from Takealot. At the end of August, I ordered three books, Guide to succulents; Cradle of Life; and First people ... and paid for them. I collected the package at the Faerie Glen pick-up point in Pretoria on 9 September. However, when I arrived home and opened the package only one of the books was included, plus one that I did not order, Nineteen Eighty Four by George Orwell. I immediately sent a message to Takealot and a person with the name of Tamrynne acknowledged my message and asked me to confirm what I indicated above. I did that the same day. I was asked for an image of the book that I received incorrectly, and I sent that to them. I was asked to log this book on their system and to return the book. I mentioned however, that I paid for books that I did not receive and that I will return the incorrect book, as soon as I have received the two paid-for books. Several messages and no solution further, I took the book that I received incorrectly to the pick-up point and asked them to return it. When I returned home, I tried to log in this book that I sent back on the Takealot system, but could not do so, because Takealot had log one of the books that I was still waiting for, Succulents, as the one that I wanted to return!. Once again, several messages followed without any success. The book that I returned was received and I was informed of this. I then wrote to Takealot and asked for my money for the two missing books to be refunded, as I did not want to wait any longer. An amount for R179 was paid into my account without any explanation. The two two books that did not receive, cost much more than this. Once again my messages are not answered, and it is impossible to telephone Takealot. I will not do business with Takealot anymore, but I am still waiting for my refund