Bad service from Takealot

I paid for 5 different items on 31 March 2024 and my parcel was delivered on 2 April 2024, order number ***. After opening my parcel, I found that one item was not in the parcel, I went back to my orders on takealot to see what was going on with that item and saw that they said I would get the missing item on the coming Friday which did not happen, I have sent them several emails, and every time a different person tells me that they are looking into the problem, up to date I have not received my missing item. To all customers using Takealot, ensure all items are in the box before they leave you.