Bad service from Takealot

I bought a Mobicel laptop through Takealot, but the laptop bag & mouse that was part of the deal was not included. I have written proof that I contacted them about this issue on the same day as delivery. In addition to writing to them, I also phoned them & their response was that they will collect the laptop again, because they need to check it & then they will send me the correct order. I did not agree with this, but I comp**** with their request. I received the same laptop back today & to my shock & disbelief there was still no laptopbag or mouse included!!

So I was without my laptop for a week for absolutely nothing! The only thing that happened was unnecessary shipping back & forth of my laptop - this is unacceptable! Their response was: “Please note that we have rejected your return request due to the following reason/s: you had the item for 10 days as per policy when item is missing accessories on transit item must be returned within 7 days of delivery“ This is untrue, because I have written proof that I submitted my first query about this issue on 18 August, which is the same date as the laptop was first delivered. Their attitude & response is unacceptable