1 reviews | Active since Mar 2017
Bad service from Takealot
I ordered 3 Intex swimming tubes and a T-Wolf-4-In-1 Gaming combo from Takealot on 3 December 2025. These are Christmas presents by the way. On 3 December Takealot sent me an email indicating that there will be 2 separate deliveries. On 6 December 2025 two of the Intex swimming tubes were ready to collect from the pick up point in Benoni but as it takes time and fuel we decided to wait for delivery 2 to be ready for collection as well. On 10 December 2025 I received an email indicating that delivery 2 is ready for collection. I went to collect the parcels but as soon as I received it I could see that there is no way that a keyboard can fit into either of the two boxes. We opened the boxes outside the pick up point and the wrong item was sent in the place of the T-wolf-4-In-1 combo. I went back into the pick up point and they told me to log a return. Problem is that it takes 24 hours for takealot to review the return. We are leaving for holiday on Saturday and that is a child's Christmas present. We phoned Johannesburg warehouse and told them that we received the wrong item. Noelle S, the consultant, told us that they are out of stock. So why on earth if takealot is out of stock will they still advertise the product? Even now, 10 December 2025 at 14:53 the product is still available on takealot. You can add it to you cart and you can pay for it. It doesn't say out of stock at all. We are very upset by the fact that Noelle S told us they are out of stock. WE NEED THAT PRODUCT THAT WE PAID FOR BY FRIDAY AFTERNOON AS WE ARE LEAVING FOR THE HOLIDAYS ON SATURDAY MORNING. I want the product I paid for. I will not collect it as this is not my problem. It was a mistake made by Takealot so takealot must ensure that the correct product is being delivered to my door by Friday afternoon. Order ***
