SS
Simonne S
1 reviews | Active since Apr 2015
02 Dec 2015, 12:05
BAD SERVICE FROM RETURNS DEPARTMENT
Since the 19th of November my scheduled return from TAKEALOT has not been collected. I have complained FIVE TIMES!<br> I have spoken to 3 different people and for the past three weeks I have received three days for pick up and every week they disappoint me. All they say is that they are sorry and they use a courier service as if that is my damn problem. I am really ****ed off. TAKEALOT RETURNS has proven to be unreliable and ***********. I shudder to think how long it will take them to fix the faulty product and get it back. Probably a damn year!
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takealot.com's replyOfficial
02 Dec 2015, 13:03Hello Moni0625,
It's unacceptable that it's taken this long to complete your return's collection. Any of the agents who have previously dealt with this matter should have taken ownership of the situation to ensure that it gets escalated and resolved ASAP. We'll address this with the agents in question and make sure the necessary corrective action is taken. In the meantime this matter has been handed over to our complaints team who'll liaise with our returns department to make sure that arrangements are made to have this item collected from you as soon as possible.
They'll also monitor this return as a whole to ensure that it is processed and concluded without a hitch. Our team will be in touch to assist with this matter shortly.
Sincerely,
takealot.com
It's unacceptable that it's taken this long to complete your return's collection. Any of the agents who have previously dealt with this matter should have taken ownership of the situation to ensure that it gets escalated and resolved ASAP. We'll address this with the agents in question and make sure the necessary corrective action is taken. In the meantime this matter has been handed over to our complaints team who'll liaise with our returns department to make sure that arrangements are made to have this item collected from you as soon as possible.
They'll also monitor this return as a whole to ensure that it is processed and concluded without a hitch. Our team will be in touch to assist with this matter shortly.
Sincerely,
takealot.com
takealot.com's reply02 Dec 2015, 13:03
Official
Hello Moni0625,
It's unacceptable that it's taken this long to complete your return's collection. Any of the agents who have previously dealt with this matter should have taken ownership of the situation to ensure that it gets escalated and resolved ASAP. We'll address this with the agents in question and make sure the necessary corrective action is taken. In the meantime this matter has been handed over to our complaints team who'll liaise with our returns department to make sure that arrangements are made to have this item collected from you as soon as possible.
They'll also monitor this return as a whole to ensure that it is processed and concluded without a hitch. Our team will be in touch to assist with this matter shortly.
Sincerely,
takealot.com
It's unacceptable that it's taken this long to complete your return's collection. Any of the agents who have previously dealt with this matter should have taken ownership of the situation to ensure that it gets escalated and resolved ASAP. We'll address this with the agents in question and make sure the necessary corrective action is taken. In the meantime this matter has been handed over to our complaints team who'll liaise with our returns department to make sure that arrangements are made to have this item collected from you as soon as possible.
They'll also monitor this return as a whole to ensure that it is processed and concluded without a hitch. Our team will be in touch to assist with this matter shortly.
Sincerely,
takealot.com