Bad service from Payfast

It is with great disappointment that i have to share my disappointment with takealot and payfast. Om 1February 2020 i purchased a smart watch on the app where i was redirected to the payfast to make payment, i followed the prompts untill payment was then deducted from my account. The next day i received an email that the item is still awaiting payment. I taught that perhaps the payment was still ****ling and gave it a day. However, my order was subsequently canceled. I then logged a call with takealot on the sunday to find out where to send my proof of payment thinking the order would still be finalised should they have received ny proof of payment. On Monday i phoned again and was informed that there was no stock available and order was canceled. On further enquiry of the monies already paid i was informed that the matter would be escalated to Payfast. So on 5 February i received an email again explaining to me that i must repurchase the item, follow the prompts and then select to pay the item by means of the Paygast wallet which would supposedly have my credit balance due to me and it will be deducted from there however there was no such option, as it only asked me to now pay from my account again. I have since registered myself on Payfast but still it only reflects history of past purchases from takealot but no sign of the R599 due to me or any credit balance on my account. I decided once again to purchase by means of my banking app in order to get thw item as a daily deal. But till today Payfast has not yet rep**** on what happened to the payment made by me on 1 February or how i can gain access to monies due to me.