Bad Service for Missing Parts- They make vendors look bad.

In late November 2023, I bought a swing and see-saw set for my daughter's birthday. The set was delivered, and when my uncle set it up outside the yard, one part of the footrest on the see-saw was missing—part 12, which was the rod poles to attach the rubber on. I emailed and asked for this part to be delivered and I was told any stories in the book. At some point, I was told the vendor is based in China so they cannot assist me with getting this part. The response on email was already extremely slow, so I would email and wait for a response for weeks.

I eventually gave up and decided to contact the vendor myself. And guess what? They have a warehouse in South Africa and the lovely staff at Sportspower made sure I got this part ASAP. In less than a week, I got this part and my kid can use her seesaw. Tell me why Takealot.com could not contact the vendor as I did with this issue.

The funny thing is they keep rejecting my review of this product on my Takealot account so other people don't catch wind of how they make brands look bad by not following up properly with issues.

I will be buying my outdoor trampoline directly from Sportpower soon. No more using Takealot.