1 reviews | Active since Dec 2015
Bad service for a loyal customer
I placed an order with Takealot on Monday the 23rd of November- Option chosen COD. Delivery date 25th of November. Three days later I contacted takealot after receiving no feedback or a parcel only to find out that my parcel is not with the couriers as yet, SkyNet does not accept COD, no one contacted me or informed me of the current situation, all well I made an EFT to them. Expected delivery date 27th of November. Friday came and still nothing, as I explained to the supervisor that I spoke to at Takealot, this was a birthday present for this past weekend, I pitched up there NOTHING ...... Monday I contacted them again, they promised me that I will receive it today, I just spoke to Skynet, they will only do delivery in this week ???? Now that I want my money back they tell me I must wait 24 hours before any EFT payment can be made and then I still have to wait 2-3 day before it shows in my account. WHO DO THEY THINK THEY ARE ??? You guys must really sort yourselves out !!!!
We're sorry for messing you around with this order's payment and delivery. It really should not have come down to this as shopping with us is supposed to be a convenient and hassle free experience. Even when mistakes are made, we pride ourselves on our ability to make up for them ASAP and we apologise that we let you down in this regard. There are a few points that we need to address w.r.t. your complaint. We've instructed our complaints team to address these with the relevant departments to get insight into where this has gone wrong and why. They'll feedback to you as soon as they've gathered the relevant details. They'll also get in touch with our finance department to confirm if there's any way to expedite your refund to make up for this unpleasant experience.
Our complaints team will be in touch with feedback and will assist in getting this matter resolved as quickly as possible.
Sincerely,
takealot.com
We're sorry for messing you around with this order's payment and delivery. It really should not have come down to this as shopping with us is supposed to be a convenient and hassle free experience. Even when mistakes are made, we pride ourselves on our ability to make up for them ASAP and we apologise that we let you down in this regard. There are a few points that we need to address w.r.t. your complaint. We've instructed our complaints team to address these with the relevant departments to get insight into where this has gone wrong and why. They'll feedback to you as soon as they've gathered the relevant details. They'll also get in touch with our finance department to confirm if there's any way to expedite your refund to make up for this unpleasant experience.
Our complaints team will be in touch with feedback and will assist in getting this matter resolved as quickly as possible.
Sincerely,
takealot.com