WP
Willie P

1 reviews | Active since Jun 2016

20 Jun 2016, 20:46

Bad service feedback and delivery

<p>I returned my coffee machine, having some technical problems with it. Its now exactly 34 days later and I still dont have my coffee machine back. At first they told me there was some problems, but after a few days I got an email saying there is nothing wrong and they will service/clean the machine and return it. The sales representative of Saeco phoned me a few days after takealot contacted me, regarding my coffee machine. He was busy following up on cases regarding Saeco coffee machine being sent back and after a discussion with him, he told me that there was problems with the machine and that they are busy fixing it. It was supposingly software as well as hardware problems with the pistons not alligning and the milk dispenser not heating enough etc. It has been a week and still I havent received any feedback with regards to my machine and when it will be delivered back to me... I am very dissapointed with the fact that it is taking so long for them to fix it or communicate with me about the progress.</p>

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Replies (1)
takealot.com
takealot.com's reply21 Jun 2016, 11:21
Official

Hello WPotgieter243,

We are terribly sorry for the time is taking for your item to be returned back to you.

We have tried to get in touch with you via telephone, but to no success.

We have sent you an email in the meantime and will await your response before taking further action.

Regards
Takealot.com