Bad service

In March/April of 2019 I bought a Stanley cordless drill from takealot. As it was a fathers day gift for my husband I only gave it to him in June and he used it for the first time in July and it was not working correctly. I returned the item to takealot and requested for a replacement, which they could not do and they gave me credit for the value I purchased the item. In August I purchased a DeWalt cordless drill with the credit and payed in an amount of R610 for the balance. On finishing the order I got a shipment date of 2 Sept delivery 3 Sept. Come September the third I did not hear anything from takealot. Only when I started querying my order as to why it has not been shipped or delivered was I informed by takealot that they are awaiting on stock and a new shipping date of 12 Sept and delivery date of 13 September was given to me. On the 12th of September I could see that my order has not yet been shipped. Once again I had to query this with takealot. Not once have they contacted me to keep me updated with what is going on with my order. I was informed that my order has been booked for delivery the 13th of September. On the 13th of September I have not received any notification that my order is due for delivery as what the normal process is of takealot. I once again started querying takealot about my order and delivery of it. I was asked to please give them until the end of the day of 13 sept for delivery. When I did not here anything from them after lunch time I contacted them again and this I gave the instruction to cancel my order and transfer the money back into my account. the Agent then ask me to supply my banking details I wish the money to be transferred to. I gave him my FNB banking details. Once the Agent confirmed that the transfer was done to my FNB account, I asked for a Transfer notice. I was informed that takealot will only supply a transfer notice after 5-7 working days. At the seventh working day I contacted takealot once again as I have not received a deposit notification from my bank that the money has been transferred. When I contacted the agent again about the refund of the money I was sent a transfer notification. Once I received the notification I noticed that takealot did not transfer the money to my FNB account as requested but my ABSA account. This experience I had with takealot really made me cross to such a point that I will not purchase anything again from takealot.