Bad service ever

That man Oyama **** to me today saying I can't receive my parcel because they recieved the communication that no shipment is allowed to Soweto due to looting that's happening around the area. He literally said there is nothing he cant assist me any further claiming he doesn't have the authority to get my parcel to be delivered to me. I then asked to talk to someone senior to him and he just said there's nothing different they will tell different to what he was saying. I had to hold for almost an hour waiting to speak to the team leader. I then spoke to Sindy who said my parcel is on its way I must wait for it which was completely different to what Oyama said. I then told Sindy the reason I'm calling is that the center is not operational., the driver might return back with my parcel so I need the driver's phone number to liase with him. He said he will forward my numbers to the driver to contact me when they are in the center. Guess what nobody called me but now I received the message that the recipient was not available to collect. This happened after I explained to Sindy that I need my parcel because they are currently rebuilding my kitchen and I need it for tomorrow. Now I'm stuck. I'm very upset with the service I received from Oyama who blatantly **** to me and Sindy who didn't keep to his word that I will be called when the driver arrives. I waited and waited nothing. I even offered to fetch it myself if it was impossible to deliver however that was not taken into consideration. Phumlani Ntombela ***