Bad service ever

***7 This is my initial order that I paid for on the 18 August and one item RVT015 was apparently lost during transit.i got an email requesting me to pay for the item. Then I sent response asking why do I need to pay for something that I have already paid for and I am waiting for that item to be delivered as I needed these for my spring day occasion and there is no response from takealot. IT HAS BEEN A NIGHTMARE DEQLIBG WITH AGENTS AND COMPANY ITSSELF. THE SERVICE IS VERY RIDICULOUS. I HAD TO EVEN FIGHT FOE MY REFUND ON THE ITEM THAT WAS CANCELLED BY THEM.

Why Order ***9 needs me to pay where else I have already paid for the item from order***7 which was supposed to be delivered on 28 August, and I got an email saying it was lost.. why am I excepted to pay for something I have already paid for??? I need these wine glasses RVT015 by today pls .