Bad service

I placed an order on the 19 November 2019 at takealot.com. I received an email saying I must pay my order within 7 days. I made a payment with banking details and references from the email from takealot. On the 21st I made a direct deposit as instructed, pay fast confirmed payment. The same date I received an email from takealot telling me that they have cancelled my order. I sent so many emails to takealot to get my order, I was told that the order was canceled and they are unable to assist me. I sent an email to pay fast, I'm told that they are working with merchants not individuals. Please help I need my order or the R2230. 00 I paid for the order.