BAD SERVICE !!!!

I made a return of my 70" Samsung Display Crystal P TV, on the 24th February which I bought last year June. I saw on the their app that my return was declined on the 10th March. No one called or contacted me to update me on why it was decline and what's the way forward. I have been sending emails no response till to date. So TakeAlot please refund me or fix my TV. It's school holidays my kids don't have any entertainment in the house.