dN
dave N

1 reviews | Active since Apr 2012

28 May 2015, 08:02

BAD SERVICE & DELIVERY & RESPONSE FROM TAKEALOT

Takealot are amazing, I have had no issues at all with them in the past.<br> <br> Recently they have been shocking at delivering on time, cancelling an order after they themselves sent me a proof of payment received as well as even responding to my correspondence.<br> <br> I have waited over three weeks for one parcel - their consultant told me it would be here by 3pm two days ago - still nothing. I paid for a new order - received an email from them saying thank you for payment and now a get an email saying it has been cancelled. They do not even phone me to talk about it. I have all of their email correspondence outlining all of this <br> <br> I would like to be contacted by takelot and for them to sort this out ASAP - Im not prepared to wait any longer for my orders.<br> <br> Thank you and look forward to hearing from you

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Replies (1)
takealot.com
takealot.com's reply28 May 2015, 09:37
Official
Hello davidn793,

We're sorry for the bad experiences you've recently had with us and looking at what you've gone through we understand your frustration. As you mentioned, you're used to much better service from us & we apologise for letting you down like this. Our complaints team will look into our recent delivery & order history with you and will give you a call to address your grievances & assist to get this straightened out.

Sincerely,
takealot.com