DT
Danielle T

1 reviews | Active since Apr 2013

27 Nov 2016, 14:23

Bad service delivery

<p>Ordered a rather expensive item from Takealot on Friday, picked the next day delivery.</p> <p> </p> <p>Stayed home the entire day, and no delivery. Phoned Takealot's call center about 10 times to find out when they will deliver. Every time I get the same response: "The driver has a lot of deliveries but he is on route and your package will be delivered before 5pm" </p> <p> </p> <p>5:30 pm still no package, phone the call center, no the driver is coming they deliver up until 8pm. So i wait, 6pm no delivery and guess what call center is closed for the day. No way to contact the delivery company as they have no contact details.</p> <p> </p> <p>Today same story, no delivery, driver is on his way, and a ***story of they tried to deliver yesterday at 4pm... No they didnt, i was here.</p> <p> </p> <p>Where takealot was my prefered online shopping website, I will not order from them again. And I advise other's to stop shopping from these ********.</p>

0
Replies (3)
takealot.com
takealot.com's reply27 Nov 2016, 14:35
Official

Hello

We are so sorry to keep you waiting for your order and sincerely apologise for the delay.

Our customer relations team will be in touch shortly to assist.

Please note, we are also following up with our couriers to ensure that your parcel reaches you as soon as possible and will keep you posted.

Regards

Takealot.com

DT
Danielle T's update27 Nov 2016, 16:23
Reviewer Update

Why do we need to go to these lengths to get our products?

DT
Danielle T's update08 May 2020, 11:08
Reviewer Update
Thank you for fixing the problem