Bad service

A while ago I ordered a ear/nose hair trimmer for my dad, but when I showed it to him he didn't want it because he isn't fami**** with the brand. I knew that it was a non-returnable item, but we hadn't even opened the box or touched the product. I had emailed Takealot.com to check if I could return it anyway. I didn't see their response for a while, but when I did I was liaising with them and they said that I should return it. I informed them that the item is non-returnable but that we hadn't touched it. They asked for photos of the item, so I finally opened the box and took the pics for them. I said that I couldn't log the return online, so they organised the pick up of the item. I sent it back and a while later, I saw that the refund was denied. I emailed them again and they said I should let them know when the item arrives so they can collect it again and re-look at the return. But when I did that, they suddenly said that i had waited too long to return the item. When I emailed to ask why it was suddenly an issue, I received no response. In fact, I still haven't heard from them.

I was really looking forward to writing a positive review of them, but sadly, they have been a huge disappointment. Do better Takealot.com