Bad Service

Bought a product, but the product wasn't compatible with my Laptop, (no notice regarding possible compatibility issues were present on the website). I logged a return on the same day (19 October), repackaged the product in the original packaging which was not damaged and handed it to the delivery guy the next day (20 October). On the 23rd I received an email that my return was declined as the package seal (a piece of tape) was broken and the package had been opened. I disputed this, as I have used Takealot several times before and had returned many items before without issues. Anyways after more than 3 weeks of calling and mailing the return was relogged and has now been cancelled. I have not received any further information as to why it was suddenly cancelled and have also not received the item back and I am getting nowhere with support, so now I have paid for something that they took back. This is really ridiculous as they say they offer "30 day hassle free returns".