Bad service

I am usually very happy with Takealot, but it seems that this company now needs some proper competition in the market. They are over confident and therefore service is declining. I ordered an A30 Samsung phone for my daughter. It was supposed to be delivered in the 8th of June. Since then, this phone was 'lost in transit' and now it is becoming my problem. I have not had proper feedback since the 8th. I requested a refund since, which also cannot be done unless the phone is 'received' by a branch!!!??? I find this unacceptable. No proper feedback, no refund. I am extremely disappointed. I always recommended Takealot to friends and family in the past, but will definitely not be doing so any longer, in fact I will be looking elsewhere.