Bad service 😡

Good day

Could I please get some urgent response to this matter. I have dealt with two consultants who both did not get back to me. The order (2x30ml DKNY perfume) was meant as a gift for my daughter. I specifically paid for the delivery to ensure it was delivered timeously!!!! The gift was not included in the goods I had ordered. The service I have received from takealot has been extremely disgusting with no response whatsoever!! Whomever picked the goods simply did not put in in either of the parcels that were delivered and surely there is video footage in your warehouses that show this. It seems as though someone is trying to cover this up and I am the one sitting out of pocket.

On 24 Dec 2021, at 09:06, Oscar Katz <***> wrote:

Good morning Lauren

Had there been any feedback from the warehouse regarding missing parcel? As I mentioned it was my daughters Xmas gift. Just need some guidance if the parcel will be sent to me today or will I be refunded

Best regards

Sent from my iPhone

On 23 Dec 2021, at 16:38, Oscar Katz <***> wrote:

Hi Lauren

Thank you so much for your response. It’s much appreciated.

Oscar

Sent from my iPhone

On 23 Dec 2021, at 16:19, Lauren.Af (Takealot.com) <***> wrote:

##- Please type your reply above this line -##

Your request ([Delivery] What happens if a product is missing from my shipment/delivery? (***4)) has been updated.

Lauren.Af (takealot.com) Dec 23, 2021, 16:19 GMT+2

HI Oscar

Please allow me to reach out to the warehouse regarding your order .

As soon as i have feedback i will revert back to you ,

Kind Regards

Lauren.Af

Oscar Katz Dec 23, 2021, 16:09 GMT+2

Good day Lauren.

I sent all the photos as well as the details to Ramona.D yesterday but I have not heard anything back yet. Just a little concerned as it two days before Xmas. I will reattach the photos. Both boxes were intact and I received the delivery myself. My order No was ***4. Please find images attached

Best regards Sent from my iPhone Lauren.Af (takealot.com) Dec 23, 2021, 15:53 GMT+2

Good Day

Please accept our humblest apologies for the inconvenience caused we will investigate the matter regarding your missing items.

Could you kindly confirm in which condition your parcel was received and also provide us with an image of the parcel?

Was the parcel damaged? Was the parcel reseal or tampered with in any way?

Looking forward to your response

Kind regards

Lauren.Af

Oscar Katz Dec 23, 2021, 12:51 GMT+2

Good day

I sent this query yesterday after I discovered one of my items was missing. It is my daughters Christmas gift. Has there been any luck in tracing it please

Best regards

Sent from my iPhone Oscar Katz Dec 22, 2021, 13:36 GMT+2

Good day the DKNY Be delicious EDP 30ml Duo was not in eiuther of the two boxes that were delivered to my house