Bad service, bad product

We purchased a tablet about 4 months ago. The box had no adapter and we accepted it as we thought that was a new standard. The tablet stopped working and we returned it as it is still under warranty. We included the tablet and charging cable with no adapter as that is how we received it. Our return has now been "hanging" for a week because the warehouse is waiting for the adapter which we didn't get. I've even offered to deliver the adapter we bought, just to get the replacement resolved. I've called and e-mailed takealot.com on several occasions and the feedback is they are waiting for the warehouse who is waiting for the supplier. This is terrible service from both takealot and the supplier. Nobody is taking responsibility in resolving this issue. I will never buy high ticket items or electronics on takealot.com ever again. I will also not recommend the Samsung tablets as we've had a S4 that did the same thing as this A8 now.