1 reviews | Active since May 2012
BAD SERVICE/BAD FEEDBACK EVEN WORSE DELIVERY
I ordered a few dvd's, the most expensive of the bunch where so badly scratched that my kids could not watch it. The replacement was done quick and effortless. Upon receiving the replacement I saw it looked like a reject and complained again. Since then I've only had issues with returning the bad copy (thought I was buying original dvd's but it looks like bad rejects for the same prize). After numerous requests on how and when and where replacement would take place I now had 3 couriers pitching up in one day to collect the same parcel. I've mailed Miguel Goncalves numerous times the last week with regards to the arrangements, and have mail on mail where he said \sorry for any inconvenience caused"and now my mails aren't even being red or rep**** too (using [Email Removed] The delivery companies don't let you know when they pitch"
Shopping with us should be a simple process of placing & paying for an order & then receiving it. Unfortunately things don't always work out as expected and items sometimes need to be returned for various reasons. This process however should be just as simple and not cause the kind of frustration you've experienced with your return. Our complaints team is looking into this with the relevant departments to determine where this went wrong so that it can be corrected soonest. They'll also address the quality issue with the warehouse and buyer so that this too can be sorted out to avoid any further disappointment.
Our complaints team will be in touch to assist with this matter as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com
Shopping with us should be a simple process of placing & paying for an order & then receiving it. Unfortunately things don't always work out as expected and items sometimes need to be returned for various reasons. This process however should be just as simple and not cause the kind of frustration you've experienced with your return. Our complaints team is looking into this with the relevant departments to determine where this went wrong so that it can be corrected soonest. They'll also address the quality issue with the warehouse and buyer so that this too can be sorted out to avoid any further disappointment.
Our complaints team will be in touch to assist with this matter as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com