Bad service, bad feedback and late delivery

I placed an order with Takealot on the 14th of December and made payment on the 15th. The order was supposed to arrive on the 20th. The order included stationery and gifts for my children for Christmas so the 20th was perfect. The order didn't arrive on the 20th. I checked the tracking and it was still at the couriers facility. I called Takealot call centre and they advised it would be delivered on the 21st before 17h00 and apologised for the inconvenience. They also could not specify why it did not arrive on the specified date. It did not arrive on the 21st and I called again on the morning of the 22nd and spoke to multiple people explaining in a polite manner that I need it delivered urgently because my children would not have Christmas presents otherwise. I was told it would be delivered on the 22nd even if the courier is running late they will deliver after hours, the status on the tracking then changed to out for delivery so I thought there was hope. I called around 16h00 again to confirm where my parcel is and was once again told it would arrive that day. Around 16h45 the tracking status changed to "Courier delay, we will reschedule delivery". I called takealot call centre again and was advised it would be delivered the 27th, I explained that that could not happen because the items would be useless by then. I was advised by multiple call centre agents that they would try to arrange for someone to deliver the Saturday and I breathed a sigh of relief BUT I still have not received feedback to this date. I decided to then contact Skynet (the courier) myself. I got the tracking number from Takealot and contact Skynet and I was advised by the receptionist at Skynet that it will be scheduled for the Saturday morning (the 23rd). I called the morning of the 23rd and was told it was not scheduled for delivery. I got the number of the manager on duty and asked him if he could still arrange for it to be delivered and his response was "all my guys are gone out". I went to collect my order myself in Germiston. I would like feedback and action taken against each individual I spoke to since Thursday. I have all their names. I want Takealot and Skynet to be held accountable for their ******* service.