1 reviews | Active since Oct 2013
Bad service, Bad attitude, Faulty Product, Cheats
These guys are ****** ******! I ordered a mist fan, they send me a faulty/damaged product. When requested for exchange, their courier service took more than a week to collect it. Then they tell me that they can't send a replacement mist fan as they are out of stock. Then later that evening I see that same fan is showing in stock on their website. So I emailed the customer service guys and some gets back to me saying they credited my account for the previous order and that I must re-order the fan through their website. But only to find out that they didn't do a full refund. Since I had used a gift voucher from FNB along with my eBucks. They only refunded the eBucks value in Rand in my takealot profile. So what happens to that gift voucher exactly? It was for me to use of which I used. Since takealot messed up with my order they should have refunded the full amount with my gift voucher too so that I can re-order that same fan or anything else or send that fan which I wanted after receiving more stock.<br> <br> And guess what, I ordered that fan on 10th of December 2015 and still don't have a fan. Coz o<br> <br> Their stinking attitude and poor customer service will not take them far!!!!
Thank you for taking our complaints team's call to apologise for not issuing you with a new coupon code when we processed your return. It's possible that we did not have stock to do a replacement at the time of your return, but that we then received stock again shortly thereafter. As discussed we'll reinstate your order and provide you with a new coupon shortly.
Once again we apologise for the hassle with this order.
Kind regards,
takealot.com
Thank you for taking our complaints team's call to apologise for not issuing you with a new coupon code when we processed your return. It's possible that we did not have stock to do a replacement at the time of your return, but that we then received stock again shortly thereafter. As discussed we'll reinstate your order and provide you with a new coupon shortly.
Once again we apologise for the hassle with this order.
Kind regards,
takealot.com
