Bad Service

Subject: Ongoing Issues with Returns, Delayed Service, and Damaged Products

Dear Takealot Management,

I am writing to formally lodge a complaint regarding a series of unresolved issues across multiple orders. Thus far, I have placed six orders, and out of these, I have returned three items. I am now preparing to return a fourth item—a pillow—which arrived filthy.

Most concerning, despite being told by consultants and their leads that a speedy collection would be arranged by Friday, I now face a delay of three to five working days for the item to reach the warehouse. Additionally, I received dog food that arrived with holes and ants inside—this is unacceptable.

Furthermore, I requested a return for an outdoor multifunction automatic mosquito trap, which also arrived damaged. Despite this request, no action has been taken unless I call in myself. This should not be the case—I am paying for a service, and I expect a proper, efficient resolution without me having to chase it.

To add, my very first order was meant to be delivered on the 6th of April, but there was an error in the delivery. I was not sure where it was delivered, and it had to be rescheduled, meaning I only received it on Wednesday or Thursday. There is a clear breakdown in communication between Takealot and the delivery team. When I called to speak to a lead, I was told they needed to find the lead first, and I received a call from them late in the evening, around 7 to 8 p.m. This is highly inappropriate, as it disrupts my personal time with my family.

I have spent over 41,000 Rand this month alone, and this is the worst service I have ever received from Takealot. It is embarrassing and disgusting how pathetic this service is.

I request urgent escalation of this complaint and a swift resolution. I look forward to your prompt response.

Sincerely, Gerhard Kruger ***