1 reviews | Active since Dec 2009
BAD SERVICE and overpricing
I placed a total order for R4800 on Sunday<br> Phoned on Monday to confirm what what will come since there were two imported items.<br> Told I would be phoned back, no call Monday<br> Non call Tuesday<br> No call Wednesday<br> I called Wednesday and was told I would be phoned back just now<br> Two hours later I phoned again and told it now has been actioned and would be phoned back to confirm.<br> I AGAIN called 3 hours later and only then did the attending person action the order.<br> <br> I then received and email with the tracking details for this one items that was on its way that I paid R2799 for.<br> The new order indicated that the price was in fact now R2399, so the price dropped by R400 and instead of say<br> \ damn we really stuffed the customer around
That's so disappointing to hear & we can understand your frustration & anger by the situation. This is definitely not how we aim to treat our customers & we're sorry for the poor manner in which this has been handled. We've instructed our complaints team to look into the poor communication on the matter & also investigate the price change on the item in question. If you were wrongfully charged for the item we'll most definitely set it straight.
Please allow them a bit of time to gather the necessary details after which they'll be in contact to resolve.
Sincerely,
takealot.com
That's so disappointing to hear & we can understand your frustration & anger by the situation. This is definitely not how we aim to treat our customers & we're sorry for the poor manner in which this has been handled. We've instructed our complaints team to look into the poor communication on the matter & also investigate the price change on the item in question. If you were wrongfully charged for the item we'll most definitely set it straight.
Please allow them a bit of time to gather the necessary details after which they'll be in contact to resolve.
Sincerely,
takealot.com