Bad service and no way to get the complaint resolved

My experience is bad I am afraid. I bought a TV box on 4 April 2021. My daughter ordered 2 x tv boxes and handled the transaction. Her tv box has the correct remote and keyboard and she struggled to get the incorrect keyboard that was delivered with my tv box exchanged for a correct keyboard. They delivered the tv box with a blue tooth keyboard not compatible with the tv box. Takealot collected the keyboard and then decided to return the keyboard and then collect the TV box with remote and keyboard as one package. They collected the box with the tv box, remote and keyboard on 9 June 2021 an up to date, I have no delivery of the tv box, correct keyboard and remote. I phoned the customer care line and after 10:36 minutes holding on with my cell phone had to end the call without being able to speak to anybody. I sent emails with no feedback and no resolve and it has been over 3 months and I am without the product I bought. If only I could speak to somebody but it seems impossible! The automated emails are not helping and the last feedback to my daughter was "did you receive the keyboard" which is irrelevant as we are completely without the whole product!