Bad service and no goods received.

I've purchased some Isabella products from Takealot on the 19th of December (Order #***6 and #***4) and I struggled with making payments same day as my Internet was slow due to Load shedding that we struggled with, and my Internet did the same thing the following day which was the 20th. I was able to successfully make an EFT of R214 for both products on the 21st from Absa Account to their Payfast Absa account aswell. I received an Email from Payfast that they received my Payment but Takealot never delivered my products. So I've been sending Emails enquiring about my Order with no luck up until to date. I just want Takealot to search for my Payment on Payfast and deliver my goods as I'm unhappy with their Service, I can even send Proof of payment as I did on my Emails. I'm very much annoyed with their Service and Email correspondence.