Bad service and inconsiderate.

I've been happy with their services until my recent order which was placed on the 21 Dec.... As they said if i pay before 10am my order will be delivered same day of i which smiled.... But unfortunately my smile had turned. My delivery was scheduled for Monday 23 after they've notified me about wrong place delivered and until now all i get stories from them...... I don't trust them anymore and all they are doing is changing consultant or put me on auto reply.....all i need is my delivery today because when i track my parcel it was dispatched on the 27th Dec.