Bad service and disrespect from employee in Durban Takealot collection centre

Dear Takealot Customer Service,

I am writing to express my deep disappointment and concern regarding an incident that occurred at the Takealot Collection Center in Durban, specifically involving an employee named Phumulani Hadebe. I believe it is essential to bring this matter to your attention to ensure that appropriate action is taken and to prevent any similar incidents from happening in the future.

During my recent visit to the collection center on 02 June 2023, I encountered an unfortunate confrontation with Mr. Hadebe. I pressed the bell more than once because there was no feedback or response initially, and I needed assistance. In response, Mr. Hadebe shouted at me in a disrespectful manner, using a condescending tone. He asked me if I could not read the sign indicating that I should not press the bell more than once.

When I inquired about his behaviour and why he was shouting at me, Mr. Hadebe mentioned that his manager, Reece, had also shouted at him regarding the bell not to let the clients press more than once. While I understand that there may have been previous incidents related to the bell, it is unacceptable for an employee to vent their frustrations on customers in such an unprofessional and disrespectful manner.

As a loyal customer of Takealot, I believe in maintaining a positive and respectful relationship between the company and its customers. The behavior displayed by Mr. Hadebe has left me feeling disrespected and undervalued as a customer. It is disheartening to witness such behavior from an employee who represents the company's image and interacts directly with customers.

I kindly request that you investigate this matter thoroughly and take appropriate disciplinary action against Mr. Hadebe for his unprofessional conduct. Additionally, I urge you to provide additional training and guidance to all employees at the Durban collection center to ensure that incidents like this do not recur in the future. It is crucial that your employees understand the significance of providing excellent customer service and maintaining a respectful environment for all customers.

I hope you will address this matter promptly and take the necessary steps to rectify the situation. I value my relationship with Takealot and believe that resolving this issue will contribute to enhancing the overall customer experience at your collection center in Durban. Thank you for your attention to this matter. I look forward to a swift resolution and your response.

Sincerely, Dr P Khumalo Cell ***