bad service and bad product,

I am writing with regard to the order (***) for the air fryer (MRRN-XMOWA-VXO7) that was collected at 10:08 AM, contrary to the 5:01 PM time indicated in the SMS.

Upon testing the air fryer, we followed the instructions in the manual and used it with chips. However, approximately 10 minutes later, the air fryer displayed an error code 1111 and then completely stopped working. To me, this appears to be a factory fault.

Additionally, after reviewing the SMS, I was informed that it would take 2-3 days to assess the unit before either a replacement or refund could be processed to Taryn’s account. I find this timeline rather excessive, especially considering the nature of electronics, which typically require a quicker assessment.

Given the urgency of the situation, I kindly request a response today regarding how we will proceed with either a replacement or a refund. Should this matter not be addressed promptly, we will be forced to take further action.

Thank you for your attention to this matter. I look forward to your swift reply.