1 reviews | Active since Sept 2012
Bad service and attitude
the first order i placed on takealot and they had a problem with the payment system on pay fast and i then called because obviously i was worried if the payment went through or not or what was happening and the guy i Spoke to Wonga told me he will contact me during the course of the day to as he needs to find out whats happening and i told him i was worried as i want to know if the payment because i processed the payment more than once on the website and they said there is a problem with FNB pay fast then all of sudden my payment went off and i was shocked and i told him its not my problem and what if the payment went off twice and he tells me \ITS NOT MY PROBLEM EITHER!"REALLY IS THIS THE STINK SERVICE I GET FOR A FIRST TIME CUSTOMER. I WAS NOT GOING TO USE TAKEALOT BUT Tabitha Middel ENCOURAGED ME TO AND NOW I JUST WONT EVER USE IT TWICE STINK SERVICE AND PEOPLE NOT TRAINED TO SPEAK TO CUSTOMERS"
We sincerely apologise for the poor manner in which your query was dealt with and for the frustration this has caused you. We've brought this to the attention of our customer service management team to address with the agent in question and to take the necessary corrective action where needed. We understand your concern w.r.t. the payment issues you experienced and requested PayFast to shed some light on the matter. They confirmed that it appears FNB are experiencing intermittent issues with their online banking platform which regrettably led to the payment not authorising. They'll be in touch with you shortly to address and assist with any concerns you may have w.r.t. your payment.
In the meantime we have received your proof of payment for the deposit you made and have escalated this to our finance team to authorise ASAP. Our complaints team will be in touch with you as soon as this has been actioned and we'll make sure this order is processed and concluded as quickly as possible.
Sincerely,
takealot.com
We sincerely apologise for the poor manner in which your query was dealt with and for the frustration this has caused you. We've brought this to the attention of our customer service management team to address with the agent in question and to take the necessary corrective action where needed. We understand your concern w.r.t. the payment issues you experienced and requested PayFast to shed some light on the matter. They confirmed that it appears FNB are experiencing intermittent issues with their online banking platform which regrettably led to the payment not authorising. They'll be in touch with you shortly to address and assist with any concerns you may have w.r.t. your payment.
In the meantime we have received your proof of payment for the deposit you made and have escalated this to our finance team to authorise ASAP. Our complaints team will be in touch with you as soon as this has been actioned and we'll make sure this order is processed and concluded as quickly as possible.
Sincerely,
takealot.com