Bad service all-round

Very unsatisfactory service received. My order was due on the 20/08/2019 with no attempt being made to contact me regarding my order,this was rescheduled. With the following message: Hi Arishaad, we tried to deliver your Takealot order #***0, but couldn't. Find out more http://take.al/t/3zRJG

After calling I was advised that the courier service could not get a hold of me. I received no notification or call to advise I would be ready at 10am... I advised a few call center agent s that I really need that order , I was promised that u would get by the end of the day. I was told that they would get the driver to drop off my order... before 5 . At bout 2:30 I received a message that I would only get it the next day , from which I already told your agents the necessity of the order. When making the call I was advised that there is no way it would happen.

When I placed the order, delivery was for the 20th and to expect it anytime between 8 or 5. Customer expectations failed once

Calling, the agent stated he told the courier service to drop the order off , Customer expectations failed twice

Called again then was assisted and again advised not to worry between 4 and 5 I would get an answer. Only to find that my order gets rescheduled , did your agents actually get a hold of the courier service? I was then told there's nothing they could and I had to wait. I had to speak to a manager who only was looking at covering your mistakes, blaming the courier service , I ordered from Take a lot not a courier service.

I asked could you not deliver it tomorrow to an address that I will be in , I was advised no, that branch does not deliver there. I mean it was Your mistake ,now I have to take time out of my scheduled day and waste extra money to get a package that I was informed would be delivered to me, just to rectify your bad service . If this was the case I would have gone to store and not use your bad service .