BAD SERVICE

I bought a new phone during the lockdown period, the phone stopped working two weeks ago. It wont come on after charging or switching on, I logged a refund with them it was supposed to be collected on the 19th, they kept on rescheduling always late in the afternoon until I called to reschedule for Friday the 26. Their days were an inconvenience hence I rescheduled, HOWEVER they have been rescheduling ever since the 26th to the next day it is now July. I regret buying the phone from them because I am without a phone and my money is gone, the physical store would have serviced me well. Their refund and exchange is the most terrible/disgusting service I have encountered in a while. IT IS MY MONEY!