Bad Service

On the 17 of November I purchased a headboard , it was delivered to my house on the 27th to my surprise it wasn’t what I have ordered ..Immediately did the refund and return , was promised the parcel will be collected on the 1st of December till this day .. I am still stuck with the headboard ...Hi Mahlodi, your Takealot return RRN-2BD1-87E2 for order #***0 will be collected before 5:00 PM on Tue 1 Dec. Not convenient? Call *** to reschedule.