Bad Service

I've ordered from Takealot the 3rd of October 2025 and was notified that my collection was ready at he pickup point. Once at the pick up point I Noticed that 2 of the 3 items i ordered was not in my box but showed signed for( I opened the box at the pick up point) . When i Queried it , the only answer i got was to log a return, but how can i return something never received . The next answer I got was to phone the Service center , spoke to someone there who said it needs to be investigated and will get back to me. I Still haven't received any feedback and had to phone in again and go through the process again. Why do I as the customer have to wait for my refund as it was not my mistake ? and why do I need to struggle and stress if I'm going to get a refund ? I am Very disappointed at the way that this is handled and still not resolved.(06/10/2025)