Bad Service

We bought a TCL 75 inch TV from takeallot on 8 July. The TV is now giving problems and seems to be faulty and we scheduled a return for takeallot to collect it. When they came to collect they wanted the TV in the box, bubble wrap or you need to provide a blanket. We don't have the box anymore we had to get rid of it as we don't have space and who though a brand new TV would be faulty within the 1st 3 months. We bubble wrapped it nicely and takeallot refused to collect the TV because it is not in the box the driver phones and ask if we sorted the TV and had and a very bad attitude over the phone and ended up dropping the phone in my ear. After speaking to a consultant telephonically from takeallot who said they will make an exception to help us he never got back to us and they refuse to collect the TV. To buy I new box cost R500 for a 75 inch. We are big supporters of takeallot and buy a lot from them. After this expierence we will never buy from them again. Spending so much money on a TV that is faulty and they refuse to collect it all they say we can help. Never have I though there customer service would be so poor.