Bad service

I bought a 4 plate Gold air gas stove on the 10th September from Take a lot. The stove is faulty, the biggest plate is not working and the stove does not come on on it's own when switched on. I have logged a call with Returns on the 8th October 2020 instead of helping I keep on being send elsewhere.Powercare wants a proof of payment and I sent them a copy of the COD but it is still in vain I am still sitting with the reject.