Bad Service

If I could give a zero star, I would.

Bought a 50'' Hisence smart TV 4 months back. We enjoyed the product. Late September, the TV got knocked on the corner while mounting it on the wall. As a result, the TV had a thick line(5cm) on one side but could still show normal picture on the rest of the screen, Which I understood was a result of recklessness on my end. But the TV still had a valid warranty. So I sent an email to takealot explaining what happened and also offered to pay for Hisence to replace the screen, they said I should send the TV back for them to check the TV out for the warranty. A driver came to collect the TV. Days later they send me pictures of my TV totally wrecked. The screen looked like it was hammered on. All shattered and not even showing any picture. Then said the warranty is void because we neglected and misused the TV because there was a USB cable plugged still and the box also had residue in so they can't do anything about it. And they will send the TV back to me. What I fail to understand is, how does the TV container box show misuse like the TV stayed in the box? Above all why not return the TV in the state it was, with a black line while still usable. Than the state of us having to throw it way.

The courier they used also never delivered it back at home, no communication just on the tracking site it said they could not reach us yet no communication. Had to drive 50km to collect it at their depot.