Bad service

I tried to use the Takealot website to reach customer service and to talk to a real person but it seems like an impossible task. I have two complaints which is still not resolved. 1. I bought and paid x2 JBL speakers on the 25th September already and still at 2 October it has not been shipped yet. 2. I bought x2 Canon Printers, within 3 months the one had an error. I sent it to the Takealot repairer called "Part Serv" and they just sent me an quote for repairs, when I contacted them and asked what about the warrantee they were rude, said they will get back to me and never did. We contacted then more than 3 times since and have to speak to other people every time. They then again sent me another quote but no explanation on how a 3 month old printer is not under warranty.